The past two years have been a true eye-opener in the space of employee retention. In 2020 alone the estimated turnover in healthcare was roughly 19%.  Narrow that down to O&P and I would bet that our profession as seen an even higher turnover rate.  How can we do better?  Would you believe that one […]

The goal of every business is repeat business. Without it, there rarely is a business in the long-term. In the same way, the goal of every patient is to find a reliable expert to help them for the longevity of their care. This is not unique to the O&P profession. Every part of a service […]

The definition of insanity is doing the same thing repeatedly and expecting different results. As a profession, we have accepted the notion that “the insurance companies don’t count our notes as part of the patient record.” Therefore, we do not take documentation seriously and we sit in this continuous loop of not knowing where our […]

When I first began my career in O&P almost 19 years ago, I started in a catch-all type of role, as I assume most of us did at some point early in our careers. Clean the storage room. File paperwork. Sweep the shop. Clean the plaster trap. Bust up old molds. The cool kids would […]

Let’s chat business goals for 2021. If you know me, the topic of this blog post isn’t a shocker.  Goals.  Strategic planning.  Business planning.  Whatever it is that you want to call it – you know I am all about it.  I have personally used PowerSheets since 2013.  And for the past two years, I […]

Earlier this summer the DME MACs and PDAC together announced new coding verification requirements. Starting January 1, 2021, any products that are billed using L5856, L5857, L5858, L5973, L5980, and L5987 must have been reviewed by PDAC and listed on their Product Classification List. What does this mean? It means the way we code some […]

When asked to reflect on 2020, my mind begins to feel like a pinball machine. Where do I even begin? As I attempt to slow down the constant over analyzation that occurs, I have found that the only way to process the events of this year is to look forward.  Dare I say plan for […]

We are only two days into the work week and a recurring conversation I am having with clients is around the ‘shiny new object’ syndrome.  It seems like folks get caught up in a chicken and the egg situation when it comes to buying new tools for their business. The thought goes something like this: […]

Have you ever felt like your personal leadership growth is being challenged, but you can’t quite figure out what you are supposed to learn? Sometimes I don’t start connecting the dots until the third or fourth smack in the face! Yeah, sadly it takes me a few whacks before I start to pay attention. Over […]

By now, many of you have likely been working from home or at least partially for several weeks.  Hopefully, you’ve settled into your new norm and have figured out how to optimize that work-from-home experience for productivity. With the growing pains of transitioning to a remote position, you might also experience frustration with your patient […]